Health & hygiene first

Because many of the products we carry are intimate, personal-care items, we follow standard health and safety practice: for your protection and everyone else's, opened or used intimate products cannot be returned or exchanged unless they arrive defective or damaged. Please review your order carefully before opening.

Unopened items

Unopened items in their original, sealed packaging may be returned within 30 days of delivery for a refund of the product price. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Damaged or defective items

If an item arrives damaged, defective, or not as described, contact us within 14 days of delivery and we will make it right with a replacement or refund. Photos of the issue help us resolve it quickly.

Manufacturer warranty

Many Adam & Eve branded products are backed by a manufacturer warranty — often up to five years — against defects in materials and workmanship. If a covered product fails within its warranty period, we will help you arrange a replacement.

How to start a return or claim

1. Reach out through our Contact page with your order number.
2. Tell us what you would like to do (return, replacement, or warranty claim) and, if relevant, include a photo.
3. We will respond with next steps and, where applicable, a return authorization.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the credit to appear after we process it.